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FAQs
Explore detailed FAQs and process guides tailored for buyers and verified suppliers. Whether you’re browsing our diamonds & Jewellery inventory submitting a KYC, or You need any Assistance regarding platform we’ve got you covered.
Getting Started
Who can use Etalery Global?
How do I register on the platform?
What user types are supported?
Do small or individual buyers get login access?
What documents are required for KYC?
How long does KYC verification take?
What happens after my KYC is approved?
Can I access the platform without submitting KYC?
Platform Access & Features
Do all users get inventory access?
Can I browse inventory before registration?
What features are available in the buyer dashboard?
Can I search by certificate or diamond filters?
How does the product “Hold” feature work?
Is real-time product availability shown?
Products & Categories
What categories of diamonds do you offer?
Are all diamonds certified?
Do you offer black diamonds?
Do you offer bespoke/custom jewellery?
What jewellery types are available?
Can I request products not listed?
Orders & Pricing
How do I place an order?
Can I hold a product before purchase?
What are your payment terms?
Is there a minimum order quantity (MOQ)?
Are prices fixed or negotiable?
Can I request a quotation or invoice?
Shipping & Delivery
Do you ship internationally?
How long does delivery take?
Is shipping insured?
Who handles shipping and logistics?
Will I receive tracking information?
Are duties and taxes included in pricing?
Post-Purchase Support
What should I do if I receive the wrong or damaged item?
Do you offer returns or replacements?
Can I reorder the same product?
Is after-sales support available?
Seller & Supplier FAQs
How do I register as a seller?
Do sellers receive platform login access?
What documents do sellers need for verification?
Can I list my products directly?
How does inventory syncing work?
Quick Buyer / WhatsApp Buyer FAQs
Can I register as a small or Quick Buyer?
Do I get access to the full inventory?
What kind of requests i can submit or I can make via WhatsApp?
How fast will I get a response?
Technical & Account Support
I didn’t receive my KYC approval email — what should I do?
How do I reset my password?
Can I update my profile or KYC later?
Can I change my user type later (e.g., from seller to buyer)?
Who can I contact for technical issues or platform feedback?
Other / General
Is Etalery Global available on mobile devices?
Is my data secure on your platform?
How is product authenticity guaranteed?
Can I speak directly to a sales or support representative?
