Data Deletion Instructions

This page explains how to request deletion of your personal data from StoreRelay OS, including data received through connected platforms such as Meta’s WhatsApp, Instagram, and Facebook Messenger, Google, LinkedIn, TikTok, and other integrations. It applies whether you are a StoreRelay OS customer account, a member of staff, or an end-customer who has contacted a jewellery store through a connected channel.

If You Are a StoreRelay OS Customer (a Store Account)

1. Email contact@etalery.com from your registered account email address, with the subject line "Account Deletion Request".
2. We will verify the request and confirm what will be deleted, including any data received via connected platforms (Meta, Google, LinkedIn, TikTok, e-commerce, email marketing, calendar, telephony, or accounting integrations).
3. Your account and associated Customer Data will be deleted within 30 days, except where we are legally required to retain certain records (for example, billing records for tax purposes) for a limited further period.

If You Are an End-Customer of a Jewellery Store Using StoreRelay OS

If you have messaged a store via WhatsApp, Instagram, Facebook Messenger, a website enquiry form, or another connected channel, your enquiry and contact details are stored in that store’s StoreRelay OS account. To request deletion:

1. Contact the store directly — they control the underlying customer relationship and can action most requests immediately from their own dashboard.
2. If you’re unable to reach the store, or prefer to contact us directly, email privacy@etalery.com with the store’s name, the platform you contacted them through (e.g. WhatsApp, Instagram), and the contact details you used, so we can locate and verify your record.
3. We will action verified requests within 30 days.

If You Connected a Meta, Google, LinkedIn, or TikTok Account

Disconnecting a platform from within StoreRelay OS (Settings & Branches → Integrations → Disconnect) immediately stops any further data being received from that platform. To also delete data already received before disconnecting, follow the store-account steps above, or email us directly if you are the end-customer whose data was received.

What Gets Deleted

• Contact details and message content received via any connected platform;
• Customer, lead, and enquiry records stored in the relevant store’s account;
• Any derived records (appointments, repair jobs, sales history) directly tied to the deleted contact, unless retention is required by law (for example, completed sales transaction records needed for tax or accounting purposes, which are retained only as long as legally required and are not used for any other purpose).

Timeframe

We aim to complete verified deletion requests within 30 days. Backup copies are cycled out of our systems within a reasonable period following deletion from primary systems.

Published by Etalery Global UK Ltd. See also the StoreRelay OS Terms of Service and Privacy Policy.